15 Middle Road
Customer Service and Support
Telephone: 07531 110767 Monday to Friday 9.30am – 5.30pm
Prices quoted are in GBP and are not subject to VAT. Please note that our prices are reviewed periodically.
Subject to minimum order requirements, deliveries to the UK mainland are free. Please contact us for delivery charges to the highlands and islands of Scotland. Northern Ireland, Isle of Man and Isles of Scilly.
Saturday and Isle of Wight (PO30-41) deliveries are also subject to a surcharge.
For shipping purposes, the Channel Islands are classed as an international destination
Goods will be sent by Parcelforce or a pallet delivery company depending on the overall weight and size of the consignment.
Orders are usually dispatched within 48hrs but may also take up to 2 weeks in busy times. We will notify you of any delays and when your consignment is dispatched.
Signing for the delivery
When you are signing for a package you are signing that the delivery has been ‘received in good condition’. Once this is signed transit cover is then deemed void.
If the consignment packaging is damaged on delivery please mark ‘damaged’ on the delivery note.
Please be aware that packages marked ‘unchecked’ will not be accepted for a damage claim. If the damage is extensive, please refuse the delivery and the courier will return the item to us.
Please advise us if you do not receive your item(s) within 10 days of your order dispatch date so that
we can trace the parcel.
All items are insured for loss during shipping. If you do not receive an a consignment please contact us and we will file a claim against the courier. Claims can only be filed 15 working days after the dispatch date and may take up to 8 weeks to complete. The courier will investigate and require you to sign a statement of loss before issuing compensation to us.
We reserve the right to refund payment or dispatch a replacement only after we receive authorisation from the courier.
To protect the integrity and value of our products we do not allow the selling of our goods on online auctions. We will not supply any customers who intend to list our items on Amazon Marketplace, ebay, ebid or any other online auction or marketplace site and we reserve the right to close or refuse accounts that intend to breach this condition.
We exhibit regularly at garden shows and in order to preserve exclusivity we do not allow our products to be sold at garden shows where we will be exhibiting ourselves under the name of Gardeners Forge or Lavender and Leeks. An event list is displayed on the website and stockists are welcome to sell at garden shows we do not attend.
We endeavour to acknowledge all complaints within 2 working days.
We will advise you of how long it will take to resolve the complaint and keep you informed throughout the process.
Gardeners Forge, Code of Practice.
We use information collected from you, lawfully and in accordance with the Data Protection Act 1998.
You have a right to request a copy of the information that we hold, and to request we delete this information from our systems or that we do not use it for direct marketing purposes.
The information collected may be used for dealing with your queries, for billing and for delivery purposes, and to provide information to you about our products and services.
The information collected consists only of contact details: name, address, telephone number and email address.
We do not share information with any third party.
We do not hold credit or debit card details.
The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly.
We may use technology to track the patterns of behaviour of visitors to our site. This can include using a “cookie” which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings.
All elements of Gardeners Forge, including goods, website content, logos, photography and graphics are protected by the relevant design rights and UK copyright laws.
Should you wish to use our photographs or graphics for marketing purposes, please contact our office to gain permission.
Information contained in this website does not constitute advice on any matter, and we accept no responsibility for any loss caused by reliance on information contained in this website.
Law and Jurisdiction
The Contract shall be deemed to be made in England. All Contracts made between Gardeners Forge and the Customer shall be governed by the laws of England and any dispute arising therein shall be subject to the sole jurisdiction of the English courts.