Help

How do I place an order?
Orders can be placed either online using our website www.gardenersforge.co.uk or by emailing sales@gardenersforge.co.uk.co.uk.
We also accept orders by telephone please call 07531 110767.

Is there a minimum order amount?
The minimum order amount is £250.00. Retail prices are displayed until the £250.00 wholesale amount is reached, the figures will then transfer to wholesale prices. A note on the basket page will display the amount required to switch to wholesale prices.

Can I pay by card?
We accept via BACS, credit/debit card and cash. Payment is to be cleared before dispatch.

Do you supply ‘on account’?
We only supply on a pro forma basis unless your invoices are handled by a reputable third-party invoice payment agency. The maximum payment time is then 30 days.

Supply lead time.
We endeavour to dispatch within 48hrs, but this may extend up to 2 weeks in busy times. We will notify you of any delays and when your consignment is dispatched.

Do you deliver?
Deliveries to the UK mainland are free on all orders over £500.00, orders under £500.00 are subject to a £15.00 delivery charge. Please contact us for delivery charges to the highlands and islands of Scotland. Northern Ireland, Isle of Man and Isles of Scilly.
Saturday and Isle of Wight (PO30-41) deliveries are also subject to a surcharge.
Goods will be sent by Parcelforce or a pallet delivery company depending on the overall weight and size of the consignment.

Can we list your products on ebay or other online auctions?
To protect the integrity and value of our products we do not allow the selling of our goods on online auctions. We will not supply any customers who intend to list our items on Amazon Marketplace, ebay, ebid or any other online auction or marketplace site and we reserve the right to close or refuse accounts that intend to breach this condition.
You are welcome to list and sell on your own website.

Can we sell at shows and/or markets?
We exhibit regularly at garden shows and in order to preserve exclusivity we do not allow our products to be sold at garden shows and/or markets where we will be exhibiting ourselves under the name of Gardeners Forge or Lavender and Leeks. An event list is displayed on the website and stockists are welcome to sell at garden shows we do not attend.